IT Generalist – South Dublin

Full Time Permanent
Job Description

Our client is an Irish-owned utilities firm, with an overall goal of empowering individuals to be more sustainable. After almost a decade in operation, they have fast become the go-to energy solution for commercial and residential customers nationwide. If you are looking to join a team of vibrant, forwarding thinking individuals all working together to make a change, this could be the company for you.

The Role

Reporting to the Head of IT, the successful candidate will provide technical support and systems expertise to both remote and on-site users. The IT Generalist role supports existing systems, as well as acting as a key contributor to the design, development, and rollout of new IT solutions!

This position will start as a remote role but will be based in their Dublin office once it is safe to do so.

Key Duties & Responsibilities

  • Plan, design, implement and support new technologies, systems, and applications.
  • Build and automate processes and integrations through code and integration tools.
  • Manage and investigate all system and application issues.
  • Establish, develop, and maintain strong relationships with vendors, key business partners and other stakeholders, both internally and externally, to ensure business and technical objectives are met.
  • Provide timely resolution of problems or escalation on behalf of users.
  • Maintain technical documentation on the solutions, their configuration and processes related to their maintenance and operational management.
  • Support third level customer escalations when required.
  • Maintain security practices on all applications.

Candidate Profile

  • Minimum of 2 years’ experience in a similar role.
  • Good analytical skills and the ability to explore a multitude of resources to aid resolution are essential.
  • Strong experience in Microsoft environments.
  • Experience in Microsoft Power BI reporting and configuration.
  • Knowledge of T-SQL.
  • Prior experience working with back-end CRM systems.
  • Good understanding of cloud systems.
  • Proficiency in creating Java Scripts or similar.
  • Excellent command of the English language.